Location Live Online
Schedule Monday on 3/8/21 from (12:00 PM - 1:00 PM) EST
Instructor Ian Briggs, PhD
(Click for Biography)
Dr. Ian Briggs is an entrepreneurial business leader and highly competent educator with over 20 years of successful teaching and management experience with an emphasis on leadership, operations, program and project management, sales and marketing, customer service and delivery, human resources, and employee learning and development. He has extensive global expertise in managing cross-functional teams across a broad range of industries including electronic manufacturing, pharmaceuticals, information technology, sports, non-profit, and healthcare. He has worked as a Regional Business Director (Southeast Asia) for Merck, and as a Business Manager for Microsoft with cross-cultural responsibility, directing highly successful global projects within these same organizations. As part of a protean career, for 10 years Dr. Briggs developed and managed his own business training and coaching world-class athletes for competition. More recently he has taken to educating companies and their employees with regard to leadership, effective people management, and improving organizational productivity and profitability through the efficient and sustainable use of human resources. This concept lends itself to the learning and use of Human Resource Management as a successful business methodology.
Dr. Briggs educational background includes an undergraduate degree in business, an MBA with a focus on international business and human resource management, and a PhD in Management with an emphasis on leadership and organizational change. With this very diverse background he is very keen to share a unique combination of academic and practical experience to prepare adult learners for their future success.
It is important to understand Continuous Improvement, because it’s based on reality, not some fiction that we create for ourselves (commonly called guesswork). Every system created by people is fallible. Every solution that we create is based on incomplete information. New information is created every single time we follow a process or procedure that’s been established. Ignoring this information results in time, money, and effort lost to waste based on ignorance and ego.
Continuous improvement avoids the practice of being reactive to issues, and instead asks us to be proactive to prevent these issues from occurring. Every single run through a process is an opportunity to learn, to assess, and to improve. Every single run through a process tests the hypothesis that you’ve established as the “rules” for that process. And every single run through that process provides you with data about the process itself, as well as the end result of that process. Too many people simply toss that data aside, because the result is “good enough” and because nothing actually “broke down” getting from point A to point B. But in today’s dynamic and competitive work environment that’s simply not good enough.
Simply put, continuous improvement is important because it’s the best method to ensure that we’re doing things the most efficient, effective, and productive way, every single day of the week.
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